Ms. Franklin joined J.D. Power in 2013 and has served in several research-related positions in both the proprietary research department and the Technology, Media & Telecom Practice, including research supervisor, research specialist and research associate.
Ms. Franklin is a member of the Beta Gamma Sigma International Honor Society, a business fraternity offered to top-performing students in AACSB (Association to Advance Collegiate Schools of Business) accredited universities. She is an active member and officer in her local Toastmaster’s group.
Ms. Franklin earned a bachelor’s degree in Political Science and Women’s Studies from University of California, Los Angeles; and a master’s degree in Sociology from California State University, Northridge; and is completing an MBA at the University of Southern California, with a dual concentration in marketing and business analytics.