Mark Garrett is a Director, Financial Services Practice at J.D. Power, where he is responsible for all research-related activities for the practice. Prior to joining the financial services team, he worked with the insurance team and helped launch the Insurance Shopping Study and lead the design and analysis of the Auto Claims Satisfaction Study and the Home Claims Satisfaction Study.

Mr. Garrett joined J.D. Power in 2004. Previously, he worked for DTE Energy’s Customer Insight group, where he managed several research studies and process improvement initiatives. He has more than 10 years of market research experience across the utility, automotive, mortgage and brokerage industries.

Mr. Garrett graduated cum laude with a bachelor’s degree in psychology from Madonna University in Michigan.