Elizabeth Cassel is a Research Manager in the Technology, Media & Telecom Practice at J.D. Power. She manages the research operations for the U.S. Wireless Carrier studies, including Total Ownership Experience Study, Customer Care Study, Purchase Experience Study, and Network Quality Study.

Previously at J.D. Power, Ms. Cassel served as a research supervisor, research specialist, and research associate. She joined J.D. Power in 2007.

Ms. Cassel earned a bachelor’s degree in marketing from California State University Northridge.