Customer Service Solutions & Mystery Shopping

J.D. Power’s Customer Experience Management Solutions are designed to help organizations improve, measure and manage the customer experience against benchmarks and best practices uncovered through J.D. Power’s customer satisfaction research.

Contact Center Solutions

J.D. Power offers solutions to help you wherever your organization may be in the contact center performance spectrum and provides certification to those that meet top-performer standards.


Customer Experience Management, Contact Center Solutions

Customer Experience Management, Mystery Shopping

Mystery Shopping

J.D. Power's mystery shopping is conducted against the findings of our comprehensive historical customer satisfaction metrics which drive overall customer satisfaction and ultimately, ROI.


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