The J.D. Power & Associates Utility Website Evaluation StudySM examines the content and features of electric utility websites that may be useful and effective for customers who interact online with their utility.
An examination of the customer utility website experience in five factors--content; transactions; speed; appearance; and navigation--which allows utilities to:
A study subscription provides access to the tools needed to gain a comprehensive understanding of how your company is performing and to identify any areas needing improvement. Deliverables include:
J.D. Power's research solutions enable electric utilities to target the performance activities that have a
direct impact on ROI.
Understanding the Impact of Social Media On Companies
Social Media Research Integration in the New Norm
Read the full J.D. Power White Paper
Using Voice of the Customer Information to Improve Business Performance
For more details about this or other J.D. Power solutions to your critical needs, contact us.