The J.D. Power & Associates Insurance Website Evaluation StudySM not only provides an analysis of shoppers' perceptions of your company's website, but also explores the correlation between website updates and enhancements and your financial performance.
The evaluation of five factors related to your customers' experiences with your website:
An evaluation of the online shopping experience, with insight into the key performance indicators that drive website customer satisfaction.
A study subscription provides access to the tools needed to gain a comprehensive understanding of how your website is performing ; identify the areas where improvements may have a significant impact; and provide actionable recommendations for solutions. The in-depth information provided in this study may help auto insurance companies to:
J.D. Power's research solutions enable auto insurers to target the performance activities that have a
direct impact on ROI.
Understanding the Impact of Social Media On Companies
Social Media Research Integration in the New Norm
Read the full J.D. Power White Paper
Using Voice of the Customer Information to Improve Business Performance
For more details about this or other J.D. Power solutions to your critical needs, contact us.