Our benchmarks are drawn from millions of consumers and small businesses across dozens of industries and updated every year, telling us what drives an outstanding experience and what customers value most.
Use expert tools to drive performance improvement, set operational targets, and chart a course for ongoing excellence:
J.D. Power's proprietary tools, subject matter expertise, and world class advisement can help you target the right practices to reach and sustain excellence.
Deploy J.D. Power research experts to survey your customers against top performance benchmarks:
With our onsite assessment by our industry experts and access to J.D. Power's Benchmarking Toolkit, you can affordably put your contact center organization on the path to excellence.
The key to improvement is knowing where you are and how far you have to go. J.D. Power's assessment tools can put the voice of your customers to work for you.
Use the power of mystery shopping, key performance indicators, market intelligence, and call segmentation to drive improvement of your interactive voice response IVR systems
J.D. Power certification offers insights and recognition based on key performance factors and world-class practices.
Establish credibility and secure a sustainable plan for excellence through this powerful recognition built on cross-industry performance benchmarks and world class practices
High performing outsourcers can use this program to differentiate their organization from the competition on factors beyond price, and generate increased interest from current and prospective clients
This certification program enables enterprise customers to gain confidence in your technical support operation before they purchase your products. Jointly developed by J.D. Power and Associates and the Technology Services Industry Association (TSIA), the CTSS program addresses critical challenges that support organizations face today.