The J.D. Power Certified Call Center Program for Outsourcers allows your company to set performance goals currently demonstrated by the highest-performing contact centers. Additionally, participation grants you access to J.D. Power's cross-industry leading practices, tools, and strategies that are updated annually to reflect current market and customer trends. Participation will also allow you to capitalize on the unique networking events with other certified organizations and informal sessions exclusively reserved for J.D. Power clients.
To receive more information about becoming certified, please click the contact button below.