Automotive

Benchmarks

Despite shifting dynamics, the global auto industry continues to be driven by one core consideration—the Voice of the Customer. For nearly 50 years, J.D. Power has provided the direct intelligence that fuels accelerated performance.

Financial Services

Benchmarks

It always pays to know more about the customer experience: discover the critical competitive differentiators in the automotive finance, banking, credit card, wealth management, and mortgage services industries, via J.D. Power's peerless consumer ratings and a wealth of market research.

utilities

Benchmarks

Our industry expertise and actionable market insights empower electric, natural gas, and water utilities nationwide, enabling them to measure and manage performance for ongoing customer experience improvement.

Technology, Media & Telecom

Benchmarks

Get the signals that matter in the ever-evolving TMT landscape: call on J.D. Power's comprehensive product and solutions portfolio, designed to assist providers achieve their performance objectives across all stages of the consumer digital lifecycle.

Insurance

Benchmarks

Ensure you're meeting customer expectations: meet the customer. J.D. Power's market intelligence and competitive benchmarking data helps property and casualty, health, and life insurance providers understand consumer decisions and preferences–impacting more relevant industry and individual solutions.

travel

Benchmarks

Consumers have never had such choice. See where they're going, who with, and why via J.D. Power's in-depth travel and hospitality benchmarking data. It's the quickest way to enhancing customer satisfaction, and increasing greater loyalty and profitability.

Home Improvement

Benchmarks

Build your customer base with the most constructive intelligence on the market. Only J.D. Power has the fundamental competitive consumer insights that manufacturers, retailers, and service providers need to improve the customer experience, market share, and profitability.

Healthcare

Benchmarks

Better informed means better prepared – and a better healthcare experience all round. J.D. Power delivers the vital competitive data and insights that help insurers, exchanges, pharmacies, and medical device manufacturers exceed patient expectations.

Government

Offerings

Our experts work with federal, state, and local government agencies to help them gain a comprehensive understanding of constituencies and beneficiaries, and to provide actionable information that will aid in the decision-making process, while measuring the effectiveness of those decisions.

Sports

Benchmarks

We listen to your fans to help you understand and identify areas of strength and opportunities to increase fan satisfaction, loyalty and advocacy that leads to a decreased marketing budget and season-ticket attrition, and increased ticket sales and prices.


The World's Trusted Consumer Ratings