J.D. Power Awards provide the highest performing companies within our benchmarking studies the opportunity to let consumers know that they put their customers first. As the trusted symbol of the Voice of the Customer, our awards help companies increase consumer consideration and ensure that highest performing brands stand out in the crowd.

AUTOMOTIVE  |  FINANCIAL SERVICES  |  HEALTHCARE  |  HOME IMPROVEMENT  |  INSURANCE  |  RETAIL  |  TMT  |  UTILITIES

Automotive

BMW 2 Series

Highest Ranked Technology Experience Among Small Premium Vehicles in 2016

BMW 4 Series

Highest Ranked Technology Experience Among Compact Premium Vehicles in 2016

Buick

Highest in Sales Satisfaction among Mass Market Brands in 2016

Buick

Highest in Customer Satisfaction with Dealer Service among Mass Market Brands in 2017

Cadillac

Highest Ranked Automotive Manufacturer Mobile Web Site in 2017

Cars.com

Highest Ranked Third-Party Automotive Desktop Site in 2017

Chevrolet Camaro

Highest Ranked Technology Experience Among Midsize Vehicles in 2016

Chevrolet Camaro

Most Dependable Midsize Sporty Car in 2017

Chevrolet Silverado HD

Most Dependable Large Heavy Duty Pickup in 2017

Chevrolet Sonic

Most Dependable Small Car in 2017

Chevrolet Tahoe

Most Dependable Large SUV in 2017

Ford F-150

Most Dependable Large Light Duty Pickup in 2017

Honda Ridgeline

Most Dependable Midsize Pickup in 2017

Hyundai Genesis

Highest Ranked Technology Experience Among Midsize Premium Vehicles in 2016

Hyundai Tucson

Highest Ranked Technology Experience Among Small Vehicles in 2016

Kelley Blue Book

Highest Ranked Third-Party Automotive Mobile Site in 2017

Kia Forte

Highest Ranked Technology Experience Among Compact Vehicles in 2016

Land Rover

Highest Ranked Automotive Manufacturer Desktop Web Site in 2017

Lexus

Highest in Customer Satisfaction with Dealer Service among Luxury Brands in 2017

Lexus ES

Most Dependable Compact Premium Car in 2017

Lexus GS

Most Dependable Midsize Premium Car in 2017

Lexus RX

Most Dependable Midsize Premium SUV in 2017

Mercedes-Benz GLK-Class

Most Dependable Compact Premium SUV in 2017

Nissan Maxima

Highest Ranked Technology Experience Among Large Vehicles in 2016

Porsche

Highest in Sales Satisfaction among Luxury Brands, Two Years in a Row in 2016

Toyota Avalon

Most Dependable Large Car in 2017

Toyota Camry

Most Dependable Midsize Car in 2017

Toyota FJ Cruiser

Most Dependable Compact SUV in 2017

Toyota Prius

Most Dependable Compact Car in 2017

Toyota Prius v

Most Dependable Compact Multi-Purpose Vehicle in 2017

Toyota Sienna

Most Dependable Minivan in 2017

Toyota Venza

Most Dependable Midsize SUV in 2017

Volkswagen Tiguan

Most Dependable Small SUV in 2017

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Financial Services

Capital One

Highest in Customer Satisfaction with Small Business Banking in the Northeast Region in 2016

Chase

Highest in Customer Satisfaction with Small Business Banking in the South Region in 2016

Chase

Highest in Customer Satisfaction with Small Business Banking in the West Region, 4 Years in a Row in 2016

Ford Credit

Highest Ranked in Satisfaction with Consumer Financing among Mass Market Brands, Two Years in a Row in 2016

Huntington National Bank

Highest in Customer Satisfaction with Small Business Banking in the Midwest Region in 2016

Lincoln Automotive Financial Services

Highest Ranked in Satisfaction with Consumer Financing among Luxury Brands, Four Years in a Row in 2016

Quicken Loans

Highest in Customer Satisfaction with Primary Mortgage Sales, Seven Years in a Row in 2016

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Healthcare

Combined Insurance/Ace

Highest in Customer Satisfaction with Vision Plans in 2016

DentaQuest

Highest in Customer Satisfaction with Dental Plans in 2016

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Home Improvement

Best Buy

Highest Ranked Appliance Retailer Desktop Website in 2016

GE Appliances

Highest Ranked Appliance Brand Desktop Website, in a tie in 2016

hhgregg

Highest Ranked Appliance Retailer Mobile Website in 2016

LG

Highest Ranked Appliance Brand Desktop Website, in a tie in 2016

Samsung

Highest Ranked Appliance Brand Mobile Website in 2016

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Insurance

Amica Mutual

Highest Customer Satisfaction Among National Homeowner Insurers, 15 Years in a Row in 2016

Amica Mutual 

Highest in Customer Satisfaction with the Home Insurance Claims Experience, in a tie in 2017

Lockton

Highest Client Satisfaction among Large Commercial Insurance Brokers in 2016

State Farm

Highest Customer Satisfaction among Life Insurance Providers in 2016

The Hanover

Highest in Customer Satisfaction with the Home Insurance Claims Experience, in a tie in 2017

The Hartford

Highest Customer Satisfaction among Rental Insurance Providers in 2016

The Hartford

Highest in Customer Satisfaction with the Auto Insurance Claims Experience in 2016

XL Catlin

Highest Customer Satisfaction among Large Commercial Insurers in 2016

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Retail

ProFlowers 

Highest Customer Satisfaction with Online Flower Retailers in 2017

Sleep Number

Highest Customer Satisfaction with Mattresses, Two Years in a Row in 2016

Teleflora

Highest Customer Satisfaction with Online Flower Retailers in 2017

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Technology, Media & Telecommunications

Apple

Highest in Customer Satisfaction for Wireless Routers in 2016

Apple

Highest in Customer Satisfaction with Full-Service Smartphones on the T-Mobile Network in 2016

Apple

Highest in Customer Satisfaction with Full-Service Smartphones on the Verizon Wireless Network in 2016

Apple

Highest in Customer Satisfaction with Non-Contract Smartphones in 2016

Apple

Highest in Customer Satisfaction for Wireless Routers in 2016

AT&T

Highest in Customer Service among Full Service Wireless Providers, Two Times in a Row in 2017

AT&T

Highest Satisfaction with the Purchase Experience among Full Service Wireless Providers, Eight Times in a Row in 2017

AT&T

Highest Residential Internet Service Satisfaction in the North Central Region, Two Years in a Row in 2016

AT&T U-verse/DIRECTV

Highest Residential Television Service Satisfaction in the East, Three Years in a Row in 2016

AT&T U-verse/DIRECTV

Highest Residential Television Service Satisfaction in the South in 2016

Cincinnati Bell

Highest Residential Telephone Service Satisfaction in the North Central Region in 2016

Consumer Cellular

Highest in Customer Service among Non-Contract Wireless Providers, Two Times in a Row in 2017

Consumer Cellular

Highest Satisfaction with the Purchase Experience among Non-Contract Wireless Providers, Two Times in a Row in 2017

DISH Network

Highest Residential Television Service Satisfaction in the North Central Region in 2016

Samsung

Highest in Customer Satisfaction with Full-Service Smartphones on the AT&T Network in 2016

Samsung

Highest in Customer Satisfaction with Full-Service Smartphones on the Sprint Network in 2016

U.S. Cellular

Highest Wireless Network Quality Performance in the North Central Region, Two Times in a Row (Tied in 2017 Vol. 1) in 2017

Verizon

Highest Residential Internet Service Satisfaction in the East, Four Years in a Row in 2016

Verizon

Highest Residential Internet Service Satisfaction in the South in 2016

Verizon

Highest Residential Internet Service Satisfaction in the West in 2016

Verizon

Highest Residential Telephone Service Satisfaction in the East, Two Years in a Row in 2016

Verizon

Highest Residential Telephone Service Satisfaction in the South  in 2016

Verizon

Highest Residential Telephone Service Satisfaction in the West  in 2016

Verizon FiOS

Highest Residential Television Service Satisfaction in the West   in 2016

Verizon Wireless

Highest Wireless Network Quality Performance in the Mid-Atlantic Region, 5 times in a Row in 2017

Verizon Wireless

Highest Wireless Network Quality Performance in the Northeast Region in 2017

Verizon Wireless

Highest Wireless Network Quality Performance in the Southeast Region, 17 Times in a Row in 2017

Verizon Wireless

Highest Wireless Network Quality Performance in the Southwest Region, 13 Times in a Row in 2017

Verizon Wireless

Highest Wireless Network Quality Performance in the West Region, 18 Times in a Row in 2017

Verizon Wireless

Highest Wireless Network Quality Performance in the North Central Region in a Tie in 2017

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Travel

Austin, TX

Highest in Visitor Satisfaction in the Southwest in 2016

Columbus, OH

Highest in Visitor Satisfaction in the Midwest in 2016

Enterprise

Highest in Rental Car Customer Satisfaction, Three Years in a Row in 2016

Indianapolis International

Highest in Customer Satisfaction for Medium Airports in 2016

Las Vegas, NV

Highest in Visitor Satisfaction in the West in 2016

New York, NY

Highest in Visitor Satisfaction in the Northeast/Mid-Atlantic  in 2016

Orlando, FL

Highest in Visitor Satisfaction in the South in 2016

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Utilities & Infrastructure

Ameren Missouri

Highest Customer Satisfaction With Business Electric Service in the Midwest among Large Utilities, Two Years in a Row in 2016

Cascade Natural Gas 

Highest in Customer Satisfaction With Residential Natural Gas Service in the West among Midsize Utilities in 2016

Con Edison

Highest Customer Satisfaction With Business Electric Service in the East among Large Utilities, Two Years in a Row in 2016

Con Edison

Highest in Customer Satisfaction With Business Natural Gas Service in the East, Two Years in a Row in 2016

Elizabethtown Gas 

Highest in Customer Satisfaction With Residential Natural Gas Service in the East among Midsize Utilities, Two Years in a Row (Tied in 2015) in 2016

Georgia Power

Highest Customer Satisfaction With Business Electric Service in the South among Large Utilities in 2016

Gulf Power

Highest Customer Satisfaction With Business Electric Service in the South among Midsize Utilities in 2016

Louisville Gas & Electric

Highest Customer Satisfaction With Business Electric Service in the Midwest among Midsize Utilities, Two Years in a Row in 2016

Louisville Gas & Electric 

Highest in Customer Satisfaction With Residential Natural Gas Service in the Midwest among Midsize Utilities in 2016

Louisville Gas & Electric 

Highest in Customer Satisfaction With Business Natural Gas Service in the Midwest in 2016

Met-Ed

Highest Customer Satisfaction With Business Electric Service in the East among Midsize Utilities, Two Years in a Row in 2016

MidAmerican Energy 

Highest in Customer Satisfaction With Residential Natural Gas Service in the Midwest among Large Utilities, Four out of Five Years in a Row in 2016

New Jersey Natural Gas 

Highest in Customer Satisfaction With Residential Natural Gas Service in the East among Large Utilities, Two Years in a Row in 2016

NW Natural 

Highest in Customer Satisfaction With Residential Natural Gas Service in the West among Large Utilities, Four Years in a Row in 2016

NW Natural 

Highest in Customer Satisfaction With Business Natural Gas Service in the West in 2016

PSNC Energy 

Highest in Customer Satisfaction With Residential Natural Gas Service in the South among Large Utilities in 2016

Salt River Project

Highest Customer Satisfaction With Business Electric Service in the West among Large Utilities, Four Years in a Row in 2016

Seattle City Light

Highest Customer Satisfaction With Business Electric Service in the West among Midsize Utilities in 2016

TECO Peoples Gas 

Highest in Customer Satisfaction With Residential Natural Gas Service in the South among Midsize Utilities, Four Years in a Row in 2016

TECO Peoples Gas 

Highest in Customer Satisfaction With Business Natural Gas Service in the South, Two Years in a Row in 2016

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