2008 Customer Service Index Study

Overall Service Satisfaction: This score is based on service experiences within the past 12 months, for original owners in their first three years of ownership. Close Service Initiation: This score is based on amount of time you spent waiting to speak to someone and the dealerships ability to see you in a reasonable amount of time. Close Service Advisor: This score is based your service advisors ability to advise, honesty, knowledge and expertise, courtesy and respect, fulfillment of commitments, ability to ask questions to clarify needs, and understanding of specific problem. Close In-Dealership Experience: This score is based on how well the dealership enabled you to spend your time during service and cleanliness, comfort, and amenities of waiting area, Close