2008 Sales Satisfaction Index

Overall Experience: This score is based on how customers rate every aspect of their vehicle sales experience. Close Dealership Facility : This score is based on how customers rate their selling dealers inventory, convenience of hours, appearance, negotiation area, and location. Close Salesperson: This score is based on how customers rate their experience with their salesperson. Close Paperwork / Finance : This score is based on how customers rate their experience with the paperwork/finance process and finance person. Close Delivery Process: This scores is based on how customers rate the cleanliness/condition of vehicle, explanation of features, and length of time for delivery of new vehicle. Close Price: This score is based on how new-vehicle owners rate the price they paid for their new vehicle. Close