Sales Satisfaction (Overall)

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2011 Sales Satisfaction Index

Mass Market
Award Recipient
MINI
Ratings Factors
Company
Overall Experience: This score is based on how customers rate every aspect of their vehicle shopping experience including their satisfaction with the dealership they purchased from as well as the dealerships they visited but did not purchase from.
Buick
Chevrolet
Chrysler
Dodge
Ford
GMC
Honda
Hyundai
Jeep
Kia
Mazda
MINI
Award Recipient
Mitsubishi
Nissan
Ram
Scion
Subaru
Toyota
Volkswagen



Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.