Rental Car Ratings
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2011 Rental Car Satisfaction Study
Award Recipient
ACE Rent A Car
Ratings Factors
Displaying Factors 1-4 of 7
Company
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Overall Satisfaction: This score is based on how customers rate their overall satisfaction with the car rental process. Reservation Process: This score is based on how customers rate the phone and website reservation process. Shuttle Bus/Van: This score is based on how customers rate their overall experience with the shuttle bus/van. Pick-Up Process: This score is based on how customers rate the cleanliness of the rental car facility, clarity of explanation of contract terms/charges, courtesy of the counter personnel, knowledge of counter personnel, speed of rental car pick-up process, and professionalism of exit-gate personnel. |
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ACE Rent A Car
Award Recipient
Award Recipient
Advantage Rent A Car
Alamo
Avis
Budget
Dollar
Enterprise
Fox Rent A Car
Hertz
National
Thrifty
Ratings for some brands may include notably higher performance in more heavily weighted study factors. Although some brand ratings may be higher than competitors on some factors, highest-ranked brands score higher than any other brand in their respective segment, and as a result, they receive the J.D. Power award for overall satisfaction in their respective segment.
Displaying Factors 1-4 of 7
Scoring Legend
Among the best
Better than most
About average
The restPlease note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.
