Dependability Ratings by Brand

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2009 Vehicle Dependability Study

Ratings Factors
Company
Overall Dependability: Taken from the Vehicle Dependability Study (VDS), which looks at owner-reported problems in the first 3 years of new-vehicle ownership, this score is based on problems that have caused a complete breakdown or malfunction of any component, feature, or item (i.e., components that stop working or trim pieces that break or come loose).
Powertrain Dependability: Taken from the Vehicle Dependability Study (VDS), which looks at owner-reported problems in the first 3 years of new-vehicle ownership, this score is based on problems with the engine or transmission as well as problems that affect the driving experience (i.e., vehicle/brakes pull, abnormal noises or vibrations) only.
Body & Interior Dependability: Taken from the Vehicle Dependability Study (VDS), which looks at owner-reported problems in the first 3 years of new-vehicle ownership, this score is based on problems with wind noise, water leaks, poor interior fit/finish, paint imperfection, and squeaks/rattles.
Features & Accessories Dependability: Taken from the Vehicle Dependability Study (VDS), which looks at owner-reported problems in the first 3 years of new-vehicle ownership, this score is based on problems with the seats, windshield wipers, navigation system, rear-seat entertainment system, heater, air conditioner, stereo system, sunroof and trip computer.
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Suzuki
Volkswagen
Land Rover
Isuzu
Mazda
SAAB
Scion
HUMMER
Jeep
Pontiac
Kia
Saturn
MINI
Dodge
Nissan
Volvo
Chevrolet
Mitsubishi
Mercedes-Benz
GMC
BMW
Chrysler
Subaru
Hyundai
Audi
Ford
Porsche
Cadillac
Honda
Lincoln
Acura
Infiniti
Mercury
Toyota
Lexus
Buick
Jaguar



Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.