Dependability Ratings by Brand

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2011 Vehicle Dependability Study

Ratings Factors
Company
Overall Dependability: Taken from the Vehicle Dependability Study (VDS), which looks at owner-reported problems in the first 3 years of new-vehicle ownership, this score is based on problems that have caused a complete breakdown or malfunction of any component, feature, or item (i.e., components that stop working or trim pieces that break or come loose).
Powertrain Dependability: Taken from the Vehicle Dependability Study (VDS), which looks at owner-reported problems in the first 3 years of new-vehicle ownership, this score is based on problems with the engine or transmission as well as problems that affect the driving experience (i.e., vehicle/brakes pull, abnormal noises or vibrations) only.
Body and Interior Dependability: Taken from the Vehicle Dependability Study (VDS), which looks at owner-reported problems in the first 3 years of new-vehicle ownership, this score is based on problems in the vehicle exteriors, seats and vehicle interiors categories, such as seat belt issues, wind noise, water leaks, poor interior fit/finish, paint imperfection and squeaks/rattles.
Feature and Accessory Dependability: Taken from the Vehicle Dependability Study (VDS), which looks at owner-reported problems in the first 3 years of new-vehicle ownership, this score is based on problems in the features, controls and displays; audio, entertainment and navigation; and HVAC (heating, ventilation and air conditioning) categories, such as issues with windshield wipers, navigation systems, rear-seat entertainment systems, heaters, air conditioners, stereo systems, sunroof controls and trip computers.
Volvo
Volkswagen
Toyota
Suzuki
Subaru
smart
Scion
SAAB
Ram
Porsche
Nissan
Mitsubishi
MINI
Mercedes-Benz
Mazda
Lincoln
Lexus
Land Rover
Kia
Jeep
Jaguar
Infiniti
Hyundai
Honda
GMC
Ford
Dodge
Chrysler
Chevrolet
Cadillac
Buick
BMW
Audi
Acura



Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.