2008 Consumer Financing Satisfaction Study

Overall Satisfaction: This score is based on consumers’ overall satisfaction with their automotive finance provider. Close Provider Offering: This score is based on how consumers' rate their automotive finance provider on competitiveness of interest rate, reasonableness of terms received, and availability of advertised rates. Close Application / Approval Process: This score is based on how consumers' rate the ease of filling out paperwork, clarity of loan contract, and length of time for loan approval from their automotive finance provider. Close Billing / Payment Process: This score is based on how consumers' rate the timeliness of first statement, clarity of statement, variety of bill payment options, and timeliness of monthly statements from their automotive finance provider. Close Customer Contact Experience: This score is based on how consumers' rate their experience in contacting their automotive finance provider. Close