Overall Satisfaction: This score is based on how customers rate every aspect of their service experience with their current auto insurance provider.

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Policy Offerings: This score is based on how customers rate the variety of coverage options offered by auto insurance providers and the extent to which they meet their needs.

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Pricing: This score is based on how customers rate their current auto insurance provider on the price of the policy given the level of coverage.

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Billing and Payment: This score is based on how customers rate the timeliness, clarity, and accuracy of their billing statements and the payment process of their current automotive insurance provider.

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Contacting the Insurer: This score is based on how customers rate their experience interacting with their current auto insurance provider, whether through a local agent, a call-center representative, an automated phone system, or the company’s Web site.

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21st Century

Alfa Insurance

Allstate

American Family

Ameriprise

Amica Mutual
Award Recipient

Automobile Club Group (ACG)

Automobile Club of Southern California (ACSC)

Auto-Owners Insurance

California State Automobile Association (CSAA)

Commerce

COUNTRY

Encompass

Erie Insurance

Esurance

Farmers

GEICO

GMAC

Grange Insurance

Kemper

Liberty Mutual

Mercury

MetLife

Nationwide

Progressive

Safeco

Shelter

State Auto

State Farm

The Hanover

The Hartford

Travelers

New Jersey Manufacturers Insurance Co. *

USAA *

*New Jersey Manufacturers Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM’s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.

Additional carriers profiled, but not rank/award-eligible due to not meeting the minimum market share threshold or localized availability are: Allied, American National Property & Casualty (ANPAC), CHUBB, Farm Bureau Mutual, Horace Mann, Kentucky Farm Bureau, North Carolina Farm Bureau, Safety Insurance, Tennessee Farm Bureau, and Texas Farm Bureau.

Scoring Legend

Among the best

Better than most

About average

The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.