Auto Insurance Provider Ratings

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2008 National Auto Insurance Study

Award Recipient
Amica Mutual
Ratings Factors
Company
Overall Experience: This score is based on how customers rate every aspect of their service experience with their current auto insurance provider.
Policy Offerings: This score is based on how customers rate the variety of coverage options offered by auto insurance providers and the extent to which they meet their needs
Pricing: This score is based on how customers rate their current auto insurance provider on the price of the policy given the level of coverage.
Billing and Payment: This score is based on how customers rate the timeliness, clarity, and accuracy of their billing statements and the payment process of their current automotive insurance provider.
Contacting the Insurer: This score is based on how customers rate their experience interacting with their current auto insurance provider, whether through a local agent, a call-center representative, an automated phone system, or the company’s Web site.
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Amica Mutual
Award Recipient
State Farm
Erie
Auto-Owners
American National Property & Casualty (ANPAC)
Automobile Club of Southern California (ACSC)
Allstate
American Family
Automobile Club Group (ACG)
COUNTRY
The Hartford
GEICO
Progressive
California State Automobile Association (CSAA)
Farmers
Nationwide
Encompass
Liberty Mutual
Travelers
MetLife
Safeco
GMAC
21st Century
Hanover
Mercury
AIG
Sentry
USAA *
* USAA, as an insurance provider open only to the U.S. military community and their families, is not included in the official study rankings.



Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.


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