2009 National Auto Insurance Study

Overall Satisfaction: This score is based on how customers rate every aspect of their service experience with their current auto insurance provider. Close Contacting the Insurer: This score is based on how customers rate their experience interacting with their current auto insurance provider, whether through a local agent, a call-center representative, an automated phone system, or the company’s Web site. Close Policy Offerings: This score is based on how customers rate the variety of coverage options offered by auto insurance providers and the extent to which they meet their needs. Close Billing and Payment: This score is based on how customers rate the timeliness, clarity, and accuracy of their billing statements and the payment process of their current automotive insurance provider. Close Pricing: This score is based on how customers rate their current auto insurance provider on the price of the policy given the level of coverage. Close