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Auto Insurance Provider Ratings

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2008 National Auto Insurance Study

Award Recipient
Amica Mutual
Ratings Factors
Company
Overall Experience: This score is based on how customers rate every aspect of their service experience with their current auto insurance provider.
Policy Offerings: This score is based on how customers rate the variety of coverage options offered by auto insurance providers and the extent to which they meet their needs
Pricing: This score is based on how customers rate their current auto insurance provider on the price of the policy given the level of coverage.
Billing and Payment: This score is based on how customers rate the timeliness, clarity, and accuracy of their billing statements and the payment process of their current automotive insurance provider.
Contacting the Insurer: This score is based on how customers rate their experience interacting with their current auto insurance provider, whether through a local agent, a call-center representative, an automated phone system, or the company’s Web site.
Sort:
ASCENDING
DESCENDING
DESCENDING
DESCENDING
DESCENDING
DESCENDING
Travelers
The Hartford
State Farm
Sentry
Safeco
Progressive
Nationwide
MetLife
Mercury
Liberty Mutual
Hanover
GMAC
GEICO
Farmers
Erie
Encompass
COUNTRY
California State Automobile Association (CSAA)
Auto-Owners
Automobile Club of Southern California (ACSC)
Automobile Club Group (ACG)
Amica Mutual
Award Recipient
American National Property & Casualty (ANPAC)
American Family
Allstate
AIG
21st Century
USAA *
* USAA, as an insurance provider open only to the U.S. military community and their families, is not included in the official study rankings.



Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.


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