Auto Insurance Provider Ratings

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2009 National Auto Insurance Study

Award Recipient
Amica Mutual
Ratings Factors
Company
Overall Satisfaction: This score is based on how customers rate every aspect of their service experience with their current auto insurance provider.
Contacting the Insurer: This score is based on how customers rate their experience interacting with their current auto insurance provider, whether through a local agent, a call-center representative, an automated phone system, or the company’s Web site.
Policy Offerings: This score is based on how customers rate the variety of coverage options offered by auto insurance providers and the extent to which they meet their needs.
Billing and Payment: This score is based on how customers rate the timeliness, clarity, and accuracy of their billing statements and the payment process of their current automotive insurance provider.
Pricing: This score is based on how customers rate their current auto insurance provider on the price of the policy given the level of coverage.
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ASCENDING
DESCENDING
DESCENDING
DESCENDING
DESCENDING
DESCENDING
Travelers
State Farm
Shelter
Safeco
Progressive
Nationwide
MetLife
Mercury
Liberty Mutual
The Hartford
The Hanover
Grange
GMAC
GEICO
Farmers
Esurance
Erie Insurance
Encompass
COUNTRY
Commerce
California State Automobile Association (CSAA)
Auto-Owners
Automobile Club of Southern California (ACSC)
Automobile Club Group (ACG)
Amica Mutual
Award Recipient
Ameriprise
American National Property & Casualty (ANPAC)
American Family
Allstate
Alfa
AIG
21st Century
USAA *
New Jersey Manufacturers Insurance Co. *
*New Jersey Manufacturers Insurance Co. is an insurance provider open only to New Jersey Business & Industry Association members, State of New Jersey employees, NJM’s previously insured drivers, and/or previous/current auto/homeowner policyholders and therefore is not included in the rankings.

*USAA is an insurance provider open only to U.S. military personnel and their families and therefore is not included in the rankings.



Scoring Legend

 Among the best        Better than most        About average        The rest

Please note that J.D. Power Consumer Center Ratings may not include all information used to determine J.D. Power and Associates awards.


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