In surveys that J.D. Power and Associates has conducted with verified owners of the Mercury Milan, the people that actually own one told us what they like and don’t like about their car. Note that the data below relates to the 2009 Milan, which is similar to the updated 2010 model.

What Owners Like:

“MPG – with gas high, good mileage is important.”

“It has good fuel economy.”

“Great gas mileage.”

“Acceleration is quick and responsive.”

“Four-cylinder [engine] has great pick-up.”

“Good acceleration for [a] four-cylinder, and good mileage.”

“Handling [and] stability. Vehicle feels under control.”

“Handling, a pleasure to drive!”

“Handles well, good feel to the wheel.”

“Milan handles very well, responsive braking and steering.”

“[I like the] ease of handling [in] both dry and snowy weather.”

“Handles very well in snow, ice, etc.”

“All-wheel drive [is] perfect for snow.”

“AWD with traction control [is] excellent on icy hills.”

“AWD handling in adverse conditions has been outstanding.”

“Very nice, smooth ride. [I] like driving it a lot!”

“The car is very comfortable to sit in and drive.”

“Very smooth ride, easy to maneuver.”

“The ride is very quiet and smooth.”

“Compliant ride.”

“Comfort of ride [is] smooth, quiet.”

“The seats are very comfortable”

“The interior is very comfortable and luxurious.”

“Comfort for family of 5.”

“[I like the] amount of leg room in [the] back seat.”

“Versatile, adjustable driver’s seat. I’m short. [In the Milan] I can sit up higher and see better.”

“Interior seating looks upscale.”

“Easy getting in and out of car.”

“[I like the] cargo space with folding front seat.”

“[I like the] storage space and trunk room.”

“Great trunk space.”

“Interior lighting is exceptional.”

“SYNC [is an] awesome feature!”

“The SYNC system is very nice and easy to use.”

“Audio, media, and cruise controls on steering wheel [are] very convenient, easy to use, and see.”

“Audio – excellent sound quality.”

“[I like the] general layout of the dash and controls.”

“[I like the] instrument panel storage compartment.”

“The ease of setting the clock is a plus.”

“Headlights provide a lot of luminescence at night.”

“I really like the looks, inside and out.”

“[I] receive many compliments on looks, style.”

“Sleek look, classy.”

“Looks like a high-end vehicle.”

“It has a nice, refined look, inside and out.”

“Good quality for the cost of [the] vehicle.”

“[I like the] value for [the] price.”

“Value – very well priced.”

“Looks more expensive than it cost.”

“Reliability – I rate [this] car as one of the best of class.”

“In all the cars I have bought from GM and Ford, this is the first not [to] have screws falling [out] from somewhere!”


What Owners Don’t Like:

“City MPG is disappointing.”

“Only average fuel economy.”

“I thought gas mileage would be better.”

“Engine power. Should have gone with V-6 instead of I-4.”

“Slow to respond when accelerating to pass or from [a] stop.”

“I wish the four-cylinder had a little more spunk.”

“Engine power [is] adequate, but not exceptional.”

“Engine is not as responsive as I would like.”

“I just do not like hearing so much engine noise on acceleration.”

“I don’t like the level of engine noise on the highway.”

“Engine is loud when accelerating quickly.”

“[I don’t like the] noise from [the] engine and general quietness inside car.”

“Lots of road noise.”

“Sluggish shifts from six-speed automatic.”

“Transmission has only Drive and Low – no intermediate settings.”

“Should have gotten AWD for snowy roads.”

“Front headroom [is] OK, but [I] thought [it] would be better.”

“Not enough headroom for driver.”

“Would like a little bit more headroom.”

“Rear headroom. [I] have two teenage boys at 6 feet. Not a lot of room.”

“[I] do not like leather. Cloth seat not an option [on Premier].”

“Too hard to get in and out of car.”

“Hard to get in front seats.”

“Steering wheel adjustment lever awkward to operate.”

“Center console armrest too far back.”

“SYNC [is] too complicated, does not work easily.”

“Climate control displays are very hard to read.”

“Heating/cooling controls hard to adjust when driving.”

“Storage space – three compartments [but] no room for anything big.”

“I would like a better place for my purse when there is a passenger in the car.”

“Prefer larger and deeper console box. Console too far back.”

“Storage – would like center bin to be larger.”

“Center console compartment [is] too small.”

“Trunk difficult to raise after [being] released.”

“Difficult to open trunk.”

“Opening trunk – hard to get finger under trunk lid.”

“When you release the trunk it should pop up enough to grab hold of it.”

“The trunk is not easy [to open]. Would like something to grab when opening.”

“To close trunk you have to put your hand on top and your hand or glove gets dirty. Would like something to grab when closing [trunk].”

“Nothing to grab when opening the trunk.”

“Door rattles developed almost immediately.”

“Interior [trim] around gear shift scratches too easily.”

“I could do without the colored lights on the floor and around the center console cupholders.”

“[Difficulty] of judging distances when parking.”

“Rear visibility – very hard to see out the back.”

“I don’t like the shape of the rear [window] and brake light. I can’t see behind me.”

“[I don’t like] the rear window visibility while backing up.”

“Hard to see behind when backing up, changing lanes.”

“Base model left too [many] advertised features out and I am very disappointed with value.”

“Sadly, I discovered it was made in Mexico.”


Note: This review was published on October 8, 2009. It may not reflect data that has become available for this vehicle since that date.