In surveys that J.D. Power and Associates has conducted with verified owners of the Ford Fusion, the people that actually own one told us what they like and don’t like about their car. Note that the data below relates to the 2009 Fusion, which is similar to the updated 2010 model.

What Owners Like:

“Outstanding assembly quality, components, and reliability. No problems!”

“Fit and finish [is] bar far best of 5 Fords I’ve owned.”

“Quality – it seems like a very well-made car.”

“Quality – well-built car and great handling.”

“Driving dynamics – this car is a pleasure to drive!”

“Fun to drive – nice solid feel.”

“Steering [is] very responsive.”

“Comfortable ride – vehicle rides very smooth.”

“I like the ride, I feel in control, I feel safe.”

“Smooth ride, very comfortable.”

“Excellent balance between very good handling and overall ride comfort.”

“Car really hugs the curves.”

“Performance – very fun to drive.”

“Ford got the brakes right on this car.”

“Performance of AWD – great in snow.”

“Handling/stability in adverse conditions – excellent in snow.”

“Excellent on icy roads.”

“Handling [and] stability in adverse conditions. I feel safe driving this car.”

“The safety features and AWD.”

“Fuel economy – getting better gas mileage than expected.”

“Excellent gas mileage.”

“Fuel economy is exceptional.”

“Interior – looks great and [is] comfortable.”

“Seating comfort – [I have a] 50-mile drive to work, comfort [is] a must.”

“[I like the] front seat comfort.”

“I love how much room I have inside.”

“Interior comfort and convenience – SYNC system is great, controls easy to use.”

“The SYNC navigation/audio/phone system is truly transformational. Amazingly good at recognizing commands and easy to use.”

“Microsoft SYNC – love it.”

“Stereo system is outstanding.”

“Room in the trunk is great.”

“Storage/space – many convenient places to store belongings.”

“Quietness of ride – very little outside road noise.”

“Quiet interior, even at high speeds.”

“Great visibility.”

“Sporty and stylish but still practical.”

“Styling is beautiful.”

“It’s a good looking car.”

“Styling – the car looks great from all angles.”

“Good price for good performance.”

“An outstanding car for the price.”

“Best car for [the] money.”

“Overall, an amazing car.”

“I love my Fusion.”


What Owners Don’t Like:

“[I don’t like the] driving range between fuel stops.”

“Not getting gas mileage I was told I’d get.”

“Actual mileage doesn’t match rating.”

“Gas mileage is not what it should be.”

“Gas mileage is lower than expected.”

“Engine noise and rough idling.”

“Engine is noisy at idle.”

“Engine is loud during acceleration.”

“The motor is loud when accelerating.”

“Shifting could be smoother.”

“Transmission – shifting from reverse to drive, [it] hesitates.”

“Transmission slow in switching gears. Seems to drag between shifts.”

“Needs a smoother ride.”

“Tires [are] rough-riding.”

“Can be bumpy with low-profile tires on some city roads.”

“Not quiet – too much road noise.”

“Car not as quiet as I would like.”

“The heater fan is very loud when on high speed.”

“On maximum power, the heater/AC fan is noisy.”

“Heat/cooling switches [mounted] too low. Hard to read [and] adjust.”

“Lack of ventilation for rear passengers.”

“Leather is hard, low quality.”

“Cloth seats don’t resist dirt.”

“Driver seat entry [is] tight.”

“[Difficulty] getting in and out of front seats”

“Uncomfortable entry in front seats.”

“Front cupholders don’t adjust to different size cups.”

“Dash[top] storage box feels cheap.”

“Had to have power window fixed already.”

“Headlight switch [is] too low and hard to find.”

“Location of turn signal/wiper stalk [is] too high!”

“Turn signal in a strange place, too high up towards top of steering wheel.”

“Visibility through back window.”

“Hard to see while backing up.”

“Rear visibility – brake light in rear window restricts visibility.”

“Rear visibility. Rear window too small, trunk too high.”

“Very poor visibility when backing up.”

“Trunk is difficult to shut, especially with full hands.”

“The trunk is hard to close. Broken fingernails are common.”


Note: This review was published on October 2, 2009. It may not reflect data that has become available for this vehicle since that date.