In surveys that J.D. Power and Associates has conducted with owners of the Toyota 4Runner, the people that actually own one told us what they like and don’t like about their car.

What Owners Like:

“4WD and off-road ability.”

“Ease of going from 2-wheel to 4-wheel drive.”

“Engine power and drivetrain [are] above average.”

“Kicks into passing gear quickly.”

“Acceleration and speed excellent for [an] SUV.”

“Ease [of changing] engine oil and filter.”

“Oil filter is on top of engine and easy to change.”

“Handling very surefooted. Surprisingly peppy.”

“Handling [is] excellent in all conditions.”

“Great stability in all weather conditions.”

“Excellent 4WD handles fantastic in snow [and on] icy roads.”

“Handles bumps well. No loss of control.”

“Smooth, quiet ride”

“Drives wonderfully, [and] built like a tank!”

“Build quality – no rattles or squeaks.”

“Solid fit of doors and other openings.”

“Rear hatch closes tight automatically without slamming.”

“Center console is great in functionality and location.”

“Two mirrors in back allow me to see blind spot and directly behind vehicle.”

“Driver’s seat support and fit is exceptional.”

“Very good looking vehicle.”

“Overall exterior appearance is very sharp looking.”

“Headlights are the best.”

“Made for the outdoors.”

“Overall quality of the vehicle is exceptional.”

“Reliability and durability are #1.”

“Reliability – [my] last 4Runner had 303,000 miles.”

“Reliable – Have 300,000 [miles on my] 1998 Toyota 4Runner.”

“Reliability, reliability, reliability!”

“I love everything about my 4Runner. This is my [fifth].”


What Owners Don’t Like:

“Engine doesn’t have enough…horsepower.”

“Low acceleration. Very underpowered.”

Six-cylinder [engine] – not enough power.”

“Fuel economy [is] not bad, but must improve.”

“Mileage – Would like higher mileage.”

“External width wider than my last 4Runner. Too bulky.”

“[Difficult] entry into vehicle – [seat] too high, steering wheel too low.”

“Hard to get into driver’s seat.”

“Driver’s seat [is]…hard.”

“Seat comfort – too hard, too narrow.”

“Driver’s seat doesn’t support legs and places foot in awkward position on accelerator.”

“Front seats are too short.”

“Needs more head room.”

“Front seat leg room.”

“Rear seat leg room is poor.”

“Not enough foot room.”

“Material dashboard is made of is too hard to clean.”

“Material [on] seats attracts too much lint.”

“Cupholders [are]not deep enough and adjustable arm limited in sizes.”

“Front cupholders = too big.”

“HVAC system is sub-par in Auto mode.”

“Heating/AC controls hard to decipher when driving.”

“Heating and AC controls look outdated, look 10 years old.”

“Confusing controls to adjust audio system.”

“Reading the information center is hard in daylight.”

“I don’t like the [orange] color of lighting on dash.”

“Space in trunk [is] not enough.”

“Rear door hard to close [when holding] baby.”

“Visibility…is limited. Not good for young drivers.”

“[The 4Runner is] hard to park.”

“[Can’t] use outlet plugs unless vehicle is running. Not good!”

“Exterior paint chips easily.”