In surveys that J.D. Power and Associates has conducted with verified owners of the Mercedes-Benz C-Class, the people that actually own and drive one told us what they like and what they don’t like about the car.

What Owners Like:

“Mercedes took an ugly vehicle and made it sexy.”

“Best styled C-Class since inception.”

“[I like the] exterior styling. This is what caught my attention. Interior styling was the icing on the cake.”

“I like the way it looks inside and outside. Very chic and sporty.”

“It is a [sedan] but looks like a sports car.”

“Nice outside style. Very good proportions.”

“The front looks nice, like a new S-Class.”

“Front end styling on Sport edition is excellent.”

“Front end styling [is] beautiful and aggressive.”

“Incredible styling and quality.”

“Interior design [is] sharp, crisp, functional.”

“Interior [is] sporty and elegant at [the] same time.”

“Instrument panel much improves over [previous] C-Class.”

“All controls are very user friendly.”

“Navigation and audio system pop-up screen [is] exceptional.”

“Navigation system [is] clear, user-friendly.”

“Love the voice-activated navigation system.”

“Climate control [is] always right on.”

“Mercedes finally has good cupholders.”

“Extraordinary interior.”

“Front seat leg room and head room is outstanding.”

“I like the way I sit up high in the vehicle.”

“Perfect size vehicle for [a] single person.”

“I prefer this size to the E-Class I had been driving.”

“Fits [into my] garage well.”

“Ride is smooth, seats are comfortable.”

“Very comfortable and relaxing.”

“A joy to drive!”

“Fun to drive. Puts a smile on my face.”

“The driving experience is top-notch.”

“Drives beautifully, smoothly.”

“Steering [is] very precise, accurate.”

“Steering is awesome with great turning radius.”

“Excellent steering and handling.”

“Love the handling, responsiveness, and braking.”

“The car handles like a race car.”

“Handles well, but [it’s] no BMW.”

“Good acceleration and driving response.”

“I especially like the rapid acceleration.”

“Very smooth and predictable power delivery.”

“The 3.5-liter V-6 has good power and gas mileage.”

“Quiet engine, minimal interior noise.”

“[Safe,] solid and durable vehicle.”

“Well-built, solid, safe-feeling car.”

“Excellent quality of materials and construction.”

“Nothing rattles – car is a rock.”

“Car is well built and I am generally satisfied.”

“Quality, style, price – I love my new car.”

“Best car I have ever owned!”

“It’s a Mercedes-Benz. That’s the best thing.”

What Owners Don’t Like:

“[I] expected better gas mileage – average 20.8 mpg.”

“Could be more economical and use the cheaper gas, rather than premium.”

“Engine requires premium gas, even though it is not turbocharged.”

“[Interior] noise on [the] highway. Quieter on city roads than expressway.”

“Excessive wind noise inside cabin.”

“[Doesn’t] ride as luxuriously as high-end American cars.”

“Ride is a little bumpy.”

“Stiff ride over bumps.”

“Feel every bump on the road.”

“Way too bouncy of a ride. Almost makes me car sick.”

“Steering is very sensitive at high speed. Car feels like it weaves. My wife feels like she’s going to be sick.”

“Does not handle [well] in snow.”

“This car lacks horsepower in its class.”

“Should have gotten the C350. More power.”

“Too much [brake] dust accumulates [on wheels].”

“Brake dust – hate having to clean rims.”

“Glovebox and console need improvement. [They’re] hard to use, [offer] not much room.”

“Small glove compartment and trunk.”

“Trunk space limited more than I thought.”

“Trunk needs side pockets for storage.”

“Trunk width could be greater. I play golf.”

“Size is smaller than…anticipated.”

“Too small, especially [the] rear seats.”

“Small rear seat leg room.”

“The back seat could use more leg room.”

“Roominess, both front and rear, could be bigger.”

“Front and rear seats uncomfortable.”

“Driver’s seat cushion not plush enough for me.”

“Interior storage [is] small. No place for extra water bottle.”

“CDs won’t fit in center console.”

“Turn signal and cruise control [levers] are too close together.”

“Position of turn signal and cruise control should be switched.”

“Turn signal too close to the cruise control.”

“I don’t like the cruise control lever position. Sometimes I hit it instead of the turn signal.”

“Difficult to locate rear window defrost.”

“[My] 2004 Lexus had more standard features than this new car.”

“Not enough bells and whistles.”

“Tele Aid should be standard.”

“Xenon headlights should be standard.”

“Seats should come [with] leather as [a] standard item.”

“Not as luxurious as I was expecting.”

“Interior could be more luxurious.”

“Interior quality could have been a lot better.”

“Interior has too much plastic.”

“Too [many] plastic parts in the car.”

“Cheap feel of knobs, door handles.”

“My salesman talked me out of [the] leather interior, which I regret not having.”

“Controls are difficult to understand and use.”

“Controls are stupid.”

“Navigation system [is] difficult to use.”

“Navigation – by far, the worst directions ever.”

“Navigation [gives] terrible directions and routing.”

“Programming the nav system is unnecessarily complex.”

“Nav, audio and telephone difficult to operate.”

“Audio system [is] mediocre for high-end vehicle.”

“Satellite radio loses signal [often.]”

“Two front cupholders collect…dirt – not needed.”

“Cupholders interfere with armrest. Should be located in a different position.”

“Hard to exit car, [because it’s] so low to [the] ground.”

“Vehicle is low, making exit difficult.”

“Hard to get out of. [Upholstery] is like Velcro.”

“Difficult to get out of back seat.”

“Windows fog up too much in humid weather.”

“Back end of the car looks like a Honda.”

“The rear of the car looks like a Toyota.”