Where you buy, lease, or service your car is an important decision, and choosing the right dealership can make all the difference. J.D. Power and Associates is transitioning its Dealer of Excellence program to the JDPower.com Dealer Network. Members of the JDPower.com Dealer Network are committed to providing an outstanding customer experience during the sales and service process.

These dealerships abide by the following customer service pledge:

• Provide written, no-obligation price quotes within 24 hours
• Respond to online information requests within two hours during normal business hours
• Provide a free used-vehicle-history report upon request
• Post sales prices clearly on all vehicles in inventory
• Offer a “Buy Your Vehicle” option
• Address all customer disputes quickly and professionally
• Offer evening and/or weekend service hours
• Provide a free shuttle service and/or have rental vehicles available

Do you deserve anything less when you are in the market for a new car or truck?

The following distinguished dealers are members of the Dealer of Excellence program. Members of the JDPower.com Dealer Network will be posted shortly. Click on a dealer name to visit their Web site.

California

Pacific Volkswagen (Hawthorne)

Toyota / Scion of Hollywood (Hollywood)

Toyota / Scion Santa Monica (Santa Monica)

Volkswagen Santa Monica (Santa Monica)