Industry Benchmarks + Innovative Software Platform + Industry Expertise & Advice
J.D. Power VoX is our customer experience measurement and management solution that combines globally-recognized industry benchmarks, an innovative platform, and our data and analytics expertise. We help businesses make data-driven decisions that will improve the customer experience and drive positive financial results.
Top-performing companies continuously measure performance and manage to close gaps between what’s expected and what’s delivered—and they rely on modern tools and the guidance of industry experts to help them.
The J.D. Power VoX Platform is an enabler of the J.D. Power VoX approach to customer experience management, helping to improve the customer experience and drive loyalty, advocacy, sales and service.
It’s True. Customer Experience is Important.
There’s a link between providing an outstanding customer experience, profitability, and shareholder value. Our benchmarking studies show that companies able to provide a higher quality of customer satisfaction than competitors are also able to:
Don't Take Our Word For It.
J.D. Power's clients represent 50% of the Fortune 500 companies within the industries we serve.