Customer Experience Management

Customer Experience Measurement & Management

Industry Benchmarks + Innovative Software Platform + Industry Expertise & Advice

We have simplified the Voice of the Customer Experience as VoX—our customer experience measurement and management solution that combines globally-recognized industry benchmarks, an innovative platform, and our data and analytics expertise. We are here to help you make data-driven decisions that will improve your customer experience and drive positive financial results.

Visualize Results.

The J.D. Power VoX Platform is your window into J.D. Power data and analytics—helping you understand your customers' expectations and how to surpass them to capture truly delighted, loyal customers.


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