About J.D. Power and Associates:
The Voice of the Customer
The J.D. Power and Associates executive team is comprised of experienced professionals, analysts, economists, and consultants who are dedicated to the firm's philosophy of providing businesses with independent and unbiased research based on the voice of the customer.
By working with our clients, we help them improve quality and customer satisfaction and meet their business objectives.
![]() | Finbarr O'Neill President | ![]() | John Humphrey Senior Vice President, Global Automotive Operations | |
![]() | Gary Tucker Senior Vice President, Global Services and Emerging Industries | ![]() | Kevin Keegan Senior Vice President, Global Research Operations | |
![]() | Jonathan Miller Vice President and Chief Technology Officer | ![]() | Peter Marlow Vice President and General Manager, Corporate Communications and Marketing | |
![]() | Alexander Arrieta Vice President, Global Human Resources | ![]() | Frances Caille Vice President, Strategy and Planning |

J.D. Power and Associates has been recognized as a Honomichl Global Top 25 market research firm in 2012 and is ranked 13th on Honomichl's Top 50 list of US research firms in 2012. This annual list is published each year in AMA's Marketing News Magazine.
The McGraw-Hill Companies (NYSE: MHP), a financial intelligence and education company, signed an agreement to sell its McGraw-Hill Education business to investment funds affiliated with Apollo Global Management, LLC in November 2012. Following the sale closing, expected in early 2013, the Company will be renamed McGraw Hill Financial (subject to shareholder approval) and will be a powerhouse in benchmarks, content and analytics for the global capital and commodity markets. The Company's leading brands will include: Standard & Poor's, S&P Capital IQ, S&P Dow Jones Indices, Platts, Crisil, J.D. Power and Associates, McGraw-Hill Construction and Aviation Week. The Company will have approximately 17,000 employees in more than 30 countries. Additional information is available at www.mcgraw-hill.com.