About J.D. Power & Associates:
The Voice of the Customer
The J.D. Power & Associates executive team is comprised of experienced professionals, analysts, economists, and consultants who are dedicated to the firm's philosophy of providing businesses with independent and unbiased research based on the voice of the customer.
By working with our clients, we help them improve quality and customer satisfaction and meet their business objectives.
![]() | Finbarr O'Neill President | ![]() | John Humphrey Senior Vice President and General Manager, Global Automotive Operations | |
![]() | Gary Tucker Senior Vice President, Global Product Management and Marketing | ![]() | Kevin Keegan Senior Vice President, Alliances | |
![]() | Jonathan Miller Vice President and Chief Technology Officer | ![]() | Peter Marlow Vice President and General Manager, Corporate Communications | |
![]() | Alexander Arrieta Vice President, Global Human Resources | ![]() | Frances Caille Vice President, Strategic Marketing | |
![]() | Melissa Sauter Vice President and General Manager, Global Services and Emerging Industries, Americas |

J.D. Power & Associates has been recognized as a Honomichl Global Top 25 market research firm in 2012 and is ranked 13th on Honomichl's Top 50 list of US research firms in 2012. This annual list is published each year in AMA's Marketing News Magazine.
McGraw Hill Financial (NYSE:MHFI), a financial intelligence company, is a leader in credit ratings, benchmarks and analytics for the global capital and commodity markets. Iconic brands include: Standard & Poor's Ratings Services, S&P Capital IQ, S&P Dow Jones Indices, Platts, CRISIL, J.D. Power & Associates, McGraw Hill Construction and Aviation Week. The Company has approximately 17,000 employees in 27 countries. Additional information is available at www.mhfi.com.