J.D. Power & Associates is a global marketing information services company operating in key business sectors across a variety of industries, providing customer satisfaction research, market research, automotive forecasting, social media research, and performance improvement programs. Established in 1968, J.D. Power & Associates has been listening to consumers and business customers; analyzing their opinions and perceptions; and refining research techniques and study methodologies to offer some of the most advanced product quality, customer satisfaction, and tracking research available today. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power & Associates is a business unit of the McGraw Hill Financial.

J.D. Power & Associates conducts work for a wide spectrum of industries including automotive, financial services, insurance, energy, telecommunications, travel and leisure, and healthcare to name a few.

Our complete suite of services include:

• Industry Benchmarking
• Tracking
• Social Media Insights
• Text Analytics
• Digital Experience Evaluation Solutions
  
• Certification Programs
• Contact Center Solutions
• Mystery Shopping
• Consulting & Training
• Point-of-Sale Transaction Data Solutions (PIN)
• Automotive Forecasting
• Sustainability
  

The company also brings the language of customer satisfaction to consumers and businesses in a number of countries around the world, including Brazil, India, Japan, Taiwan, China, Philippines, Indonesia, Singapore, Thailand, Malaysia, Vietnam, South Africa, Canada, Mexico, Europe, Australia, New Zealand, Germany, and France.

J.D. Power & Associates includes more than 750 professional analysts, statisticians, economists, consultants, experts in demographics and consumer behavior, and administrative support personnel. Headquartered in Westlake Village, California, a suburb north of Los Angeles, J.D. Power has seven U.S. locations and international offices serving Canada, Europe, South America and the Asia Pacific region. Finbarr O'Neill is the president and J.D. Power III is the founder.

About McGraw Hill Financial

McGraw Hill Financial (NYSE:MHFI), a financial intelligence company, is a leader in credit ratings, benchmarks and analytics for the global capital and commodity markets. Iconic brands include: Standard & Poor's Ratings Services, S&P Capital IQ, S&P Dow Jones Indices, Platts, CRISIL, J.D. Power & Associates, McGraw Hill Construction and Aviation Week. The Company has approximately 17,000 employees in 27 countries. Additional information is available at www.mhfi.com.

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J.D. Power & Associates, JDPower.com, its subsidiaries and parent company are not associated or affiliated with carclub.com or any entity conducting business under that name.