At J.D. Power our aim is to be the premier leader representing the Voice of the Customer to drive improvement of products and services, and ultimately business results, for companies globally.
J.D. Power has been capturing and analyzing the Voice of the Customer across more than a dozen industries globally for nearly 50 years. We know measuring customer experience is not easy, but that’s where we come in. Through our proprietary index model, we identify the many drivers of customer experience, accurately measure and link their impact to business results, and uncover insights to drive results for our clients.
Across 17 offices globally, our team of more than 750 professional analysts, statisticians, economists, consultants, and experts in demographics and consumer behavior focus on delivering insights clients can act on immediately. Our international offices bring the language of customer satisfaction to consumers and businesses in an increasing number of countries around the world, including Brazil, India, Japan, Taiwan, China, Philippines, Indonesia, Singapore, Thailand, Malaysia, Vietnam, Canada, Mexico, Europe, Australia, Germany, and the UK.
More than Data – Delivering Insights and Driving Results
We understand that the customer experience is necessary and that simply measuring it is not enough. Our analysts focus on driving results that will improve customer loyalty and advocacy and our success is driven by how much we help improve your customer experience. We believe that data is only as powerful as the analysis and insights tied to it—and we are putting that power in the hands of our clients through our interactive VoX reporting platform. The data, analysis, insights, best practices, and action plans are now all at your fingertips. We have simplified the process for recognizing excellence and driving results.