J.D. Power and Associates is a global marketing information services company operating in key business sectors across a variety of industries, providing customer satisfaction research, market research, automotive forecasting, social media research, and performance improvement programs. Established in 1968, J.D. Power and Associates has been listening to consumers and business customers; analyzing their opinions and perceptions; and refining research techniques and study methodologies to offer some of the most advanced product quality, customer satisfaction, and tracking research available today. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of the McGraw-Hill Companies.

J.D. Power and Associates conducts work for a wide spectrum of industries including automotive, financial services, insurance, energy, telecommunications, travel and leisure, and healthcare to name a few.

Our complete suite of services include:

• Industry Benchmarking
• Tracking
• Social Media Insights
• Text Analytics
• Website Evaluation Services
• Certification Programs
• Contact Center Solutions
• Mystery Shopping
• Consulting & Training
• Point-of-Sale Transaction Data Solutions (PIN)
• Automotive Forecasting

The company also brings the language of customer satisfaction to consumers and businesses in a number of countries around the world, including Brazil, India, Japan, Taiwan, China, Philippines, Indonesia, Singapore, Thailand, Malaysia, Vietnam, South Africa, Canada, Mexico, Europe, Australia, New Zealand, Germany and France.

J.D. Power and Associates includes more than 750 professional analysts, statisticians, economists, consultants, experts in demographics and consumer behavior, and administrative support personnel. Headquartered in Westlake Village, California, a suburb north of Los Angeles, J.D. Power has seven U.S. locations and international offices serving Canada, Europe, South America and the Asia Pacific region. Finbarr O'Neill is the president and J.D. Power III is the founder.

About The McGraw-Hill Companies
McGraw-Hill announced on September 12, 2011, its intention to separate into two public companies: McGraw-Hill Financial, a leading provider of content and analytics to global financial markets, and McGraw-Hill Education, a leading education company focused on digital learning and education services worldwide. McGraw-Hill Financial's leading brands include Standard & Poor's Ratings Services, S&P Capital IQ, S&P Indices, Platts energy information services and J.D. Power and Associates. With sales of $6.2 billion in 2011, the Corporation has approximately 23,000 employees across more than 280 offices in 40 countries. Additional information is available at http://www.mcgraw-hill.com.