2008 Credit Card Satisfaction Study

Overall Satisfaction: This score is based on how customers rate their overall satisfaction with their credit card company. Close Fees/Rates: This score is based on how customers rate the reasonableness of annual fees, competitiveness of interest rates, clarity in disclosure and fairness of rates, fees and other charges. Close Billing and Payment Process: This score is based on how customers rate the ease of understanding their account statements, the reasonableness of the amount of time when a bill is received and payment is due and the variety of methods available for viewing their statement and paying t Close Benefits and Services: This score is based on how customers rate the benefits and features available to card holders. Close Rewards Program: This score is based on how customers rate the ease of attaining rewards, redeeming rewards and understanding the rewards program. Close Interaction: This score is based on how customers rate the degree they are kept informed of new products, responsiveness to questions/requests, and time spent helping them understand their options. Close