J.D. Power Awards
Best of 2014
Each year, we award exemplary vehicles based on insights from real, verified owners in four distinct fields.

Reliability

J.D. Power Reliability ratings are a combination of J.D. Power Quality and Dependability scores. Quality scores are based on initial owner response and feedback of their new purchase whereas Dependability scores focus on longer-term ownership experiences of 3 years.

Highest quality
Quality ratings are based on consumer insights during the first 90 days of ownership. The following models ranked the highest for quality and represent the J.D. Power 2014 award winners for their particular segment.
2014 Award Winners
In the Large Car segment, the roomy 2014 Kia Cadenza ranked highest in initial quality.
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The spacious 2014 Chevrolet Suburban ranked highest (in a tie) in the Large SUV segment in initial quality.
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The stylish 2014 Infiniti QX50 was the top-ranked model in the Compact Premium SUV segment in initial quality.
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Most Dependable
Dependability ratings are based on consumer insights after 3 years of ownership. The following 3-year old models rank the highest for dependability and represent the J.D. Power 2014 award winners for their particular segment.
2014 Award Winners
Highest-ranked in the Minivan segment, the accommodating 2014 Toyota Sienna excelled in vehicle dependability.
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In vehicle dependability, the ubiquitous 2014 Toyota Camry ranked highest in the midsize car segment.
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Performance

A major contributor to J.D. Power ratings is not only quality and dependability, but consumer's feedback on specific performance attributes and features of their car.

Best performance and design
Performance and design ratings are based on consumer insights during the first 90 days of ownership. The following models ranked the highest for performance and represent the J.D. Power 2014 award winners for their particular segment.
2014 Award Winners
The sculptured 2014 Mazda 6 was ranked highest in the Midsize Car segment in performance and design.
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In the Midsize Premium Car segment, the delectable Mercedes-Benz CLS-Class ranked highest in performance and design.
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Ranked highest among Midsize Premium SUVs, the ambitious 2014 Porsche Cayenne earned an award in performance and design.
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The sublime 2014 Land Rover Range Rover was the top-ranked model in the Large Premium SUV segment in performance and design.
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Dealership Experience

J.D. Power not only collects consumer input based on the cars they have purchased and owned for several years, but also their opinions of the car buying process and repair and maintenance service experience at their dealerships. Dealership sales and service is ranked by car manufacturer with the top dealership for new car sales and the top dealership for service winning the annual awards.

Top Dealership Sales and Service

Sales and service scores are based on the cars they have purchased and owned for several years, but also their opinions of the car buying process and repair and maintenance service experience at their dealerships. Customer service scores are based on customer satisfaction with service at a franchised dealer or independent service facility for maintenance or repair work among owners and lessees of 1-to-3 year old vehicles.

2014 Dealership Sales Experience Award Winner
Mercedes-Benz
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2014 Dealership Service Experience Award Winner

Depreciation

Cars lose some of their value each year through typical aging and daily wear and tear. This loss in value is known as vehicle depreciation and varies depending on the year, make and model of the car. To gauge this, J.D. Power Depreciation ratings reflect the rate at which a vehicle will retain its value over time. The higher the J.D. Power rating, the slower the rate of declining vehicle value from year to year. The J.D. Power Depreciation rating is shown on a 10-point scale within the Red Blade Ratings and also contributes to a model's 100-Point Score.

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