2009 Medium-Duty Truck Satisfaction Study

Overall Satisfaction: This score is based on how customers rate their overall satisfaction with their medium-duty truck. Close Performance: This score is based on customer satisfaction with the truck’s engine, interior, exterior, transmission, and ride/handling/braking. Close Quality: This score is based on customer satisfaction with reliability and dependability of the engine, electrical system, transmission, cab/body, drivetrain, wheel and tire, frame/chassis, and braking system. Close Warranty: This score is based on customer satisfaction with the truck, engine, and transmission warranties. Close Cost of Ownership: This score measures satisfaction with the average cost to own the truck, based on routine vehicle maintenance, fuel economy, expected resale value, ease of operation, carrying (payload) capacity, length of time between preventative maintenance, and the amount of uptime experienced. Close