J.D. Power Highlights
Social Media Emerges as Wireless Customer Service Channel of Choice
"Personalized feedback, rapid-fire response time and interaction with live humans are some of the primary factors driving the highest levels of customer satisfaction"
Mobility Disruptors: Where’s the Fun in Driving an Automated Vehicle?
Great engineering minds are working to develop automated vehicle technology, but can consumers make advances in their own minds to keep pace with the new technology?
Industries We Serve
J.D. Power’s independent industry benchmark studies, innovative data & analytics products, and customized advisory services provide insights and help companies improve quality, engagement, and business performance
Companies We Help
Our clients understand the brand-building value of customer satisfaction. We help them measure, understand, and improve brand performance to exceed customer expectations and drive business results.
Recent News and Events
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