beyond measure

Knowledge that enlightens, enables, and empowers everyone
in the commerce ecosystem – customers, companies, and brands alike.

Knowledge that enlightens, enables, and empowers everyone in the commerce ecosystem – customers, companies, and brands alike.

Recent Highlights

Financial Services

Big Banks Show Significant Gains in Customer Satisfaction as Midsize Banks Decline and Regionals Plateau

The country’s largest retail banking institutions are expected to achieve a substantial lead in overall customer satisfaction vs. Midsize and Regional banks by 2020, J.D. Power study finds

Special Report

Millennials Insight Report: The Customer Experience Perspective

An extensive, cross-industry customer experience report defines the market segment—their likes and dislikes, behaviors and attitudes, how they like to be served, and how that might change over time

Automotive

Consumer Interest Builds for "Gateway" Automated Vehicle Technologies, Says J.D. Tech Choice Power Study

Trust in automation technology is very much age dependent, as younger consumers have a notably higher level of confidence in the technology than their older counterparts

Industries We Inform

The key indicators, drivers, and comparisons of how companies perform relative to their competitors. Only J.D. Power delivers the actionable insights across industries that help businesses improve quality, engagement, and growth.

EXPLORE BENCHMARKS

Integrating the voice of the consumer, your vision plus our industry-specific expertise, we create customized solutions that drive a better customer experience – and better business results.

EXPLORE SOLUTIONS

travel

Consumers have never had such choice. See where they're going, who with, and why via J.D. Power's in-depth travel and hospitality benchmarking data. It's the quickest way to enhancing customer satisfaction, and increasing greater loyalty and profitability.

EXPLORE BENCHMARKS

Consumers have never had such choice. See where they're going, who with, and why via J.D. Power's in-depth travel and hospitality benchmarking data. It's the quickest way to enhancing customer satisfaction, and increasing greater loyalty and profitability.

EXPLORE SOLUTIONS

Companies We Illuminate

Understanding the science of customer satisfaction is key to brand-building value. J.D. Power’s insights help clients measure, refine, and improve brand performance to exceed customer expectations and accelerate growth.

News

Discover the very latest reports, bulletins, information, developments, and findings from J.D. Power. Here, you’ll find all our up-to-the-minute press releases, studies, conferences, and events.

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