Knowledge that enlightens, enables, and empowers everyone
in the commerce ecosystem – customers, companies, and brands alike.
Knowledge that enlightens, enables, and empowers everyone in the commerce ecosystem – customers, companies, and brands alike.
For the first time since 2006, non-premium brands have fewer problems than premium brands
One simple equation for customer experience management, based on nearly 50 years of customer satisfaction research. Explore how each component impacts loyalty and retention.
The key indicators, drivers, and comparisons of how companies perform relative to their competitors. Only J.D. Power delivers the actionable insights across industries that help businesses improve quality, engagement, and growth.EXPLORE BENCHMARKS
Integrating the voice of the consumer, your vision plus our industry-specific expertise, we create customized solutions that drive a better customer experience – and better business results.EXPLORE SOLUTIONS
Consumers have never had such choice. See where they're going, who with, and why via J.D. Power's in-depth travel and hospitality benchmarking data. It's the quickest way to enhancing customer satisfaction, and increasing greater loyalty and profitability.EXPLORE BENCHMARKS
Consumers have never had such choice. See where they're going, who with, and why via J.D. Power's in-depth travel and hospitality benchmarking data. It's the quickest way to enhancing customer satisfaction, and increasing greater loyalty and profitability.EXPLORE SOLUTIONS
Understanding the science of customer satisfaction is key to brand-building value. J.D. Power’s insights help clients measure, refine, and improve brand performance to exceed customer expectations and accelerate growth.
Discover the very latest reports, bulletins, information, developments, and findings from J.D. Power. Here, you’ll find all our up-to-the-minute press releases, studies, conferences, and events.
Vehicle Dealer Service Drives Customer Loyalty, J.D. Power Study Finds
Providing a satisfying vehicle service experience has a profound positive effect on intended service and sales loyalty for dealerships, according to the J.D. Power 2016 Germany Customer Service Index (CSI) Study,SM released today.
Gold’s Gym Ranks Highest in Customer Satisfaction with Health and Fitness Centers
Gold’s Gym ranks highest in customer satisfaction among national health and fitness centers for the second year in a row, according to the J.D. Power 2016 Health and Fitness Center Satisfaction Report,SM released today.
New-Vehicle Retail Sales Slow Down in June, Lowering Outlook for Remainder of Year
New-vehicle retail sales in June are expected to reach 1,206,700 units, a 0.5% decline from a year ago on a selling-day adjusted basis, according to a monthly sales forecast developed jointly by J.D. Power and LMC Automotive.