J.D. Power captures the opinions and perceptions of millions of consumers annually. Our data and insights are used by companies worldwide to improve quality, satisfaction, and business performance, while our ratings aid consumers in making more informed purchase decisions.


“Even though recalls can create a large influx of customers into the service department and really strain capacity, automakers are better prepared to handle recalls than they were a few years ago,” Chris Sutton, vice president of J.D. Power’s U.S. automotive retail practice, said in the statement.

USA Today

Buick technicians do good work. The General Motors brand is a repeat atop the mainstream brands in J.D. Power's annual Customer Satisfaction Index, a measure of dealer service, Power said today. Jaguar was tops among luxury brands, and best of any brand.

The Economic Times

Slowdown in major global auto markets like China, Europe and Brazil offers India an opportunity to attract foreign investments but it will have to improve infrastructure as well as ease of doing business, and frame a policy to boost the sector, says J.D. Power.

NBC News

This is for the scores of vehicle owners who are tired of not being able to get their in-car communication systems to work: You are not alone in your frustration. In fact, a new study found that in-car connectivity and communication systems are twice as likely to break down three years after a driver buys a new car than they are during the first three months they own that vehicle.