Knowledge that enlightens, enables, and empowers everyone
in the commerce ecosystem – customers, companies, and brands alike.
Knowledge that enlightens, enables, and empowers everyone in the commerce ecosystem – customers, companies, and brands alike.
“Consumer complaints are the canaries in the coalmine for automobile manufacturers when it comes to anticipating future recalls and longer-term customer satisfaction"
"It is imperative that water utilities also focus on understanding their customers, who can often be their most effective advocates when it comes to building up support for necessary improvements"
The key indicators, drivers, and comparisons of how companies perform relative to their competitors. Only J.D. Power delivers the actionable insights across industries that help businesses improve quality, engagement, and growth.EXPLORE BENCHMARKS
Integrating the voice of the consumer, your vision plus our industry-specific expertise, we create customized solutions that drive a better customer experience – and better business results.EXPLORE SOLUTIONS
Consumers have never had such choice. See where they're going, who with, and why via J.D. Power's in-depth travel and hospitality benchmarking data. It's the quickest way to enhancing customer satisfaction, and increasing greater loyalty and profitability.EXPLORE BENCHMARKS
Consumers have never had such choice. See where they're going, who with, and why via J.D. Power's in-depth travel and hospitality benchmarking data. It's the quickest way to enhancing customer satisfaction, and increasing greater loyalty and profitability.EXPLORE SOLUTIONS
Understanding the science of customer satisfaction is key to brand-building value. J.D. Power’s insights help clients measure, refine, and improve brand performance to exceed customer expectations and accelerate growth.
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Economic Crisis in Brazil Necessitates Automotive Brands to Focus on Improving Their New-Vehicle Sales Process, According to J.D. Power do Brasil Study
Challenging market conditions in Brazil mean automotive dealers must work harder for the business of fewer buyers, and customers appreciate the additional attention they receive as an outcome, which is resulting in higher satisfaction with the new-vehicle sales process, according to the J.D. Power 2016 Brazil Sales Satisfaction Index (SSI) StudySM released today.
Car Dealers in India Look Forward to a Profitable Year
As Automakers Support with New Launches, Financial Incentives
Nearly half of all automotive dealers in India expect to be profitable in the 2016 financial year as the India passenger-car market begins to recover from an economic slowdown, according to the J.D. Power 2016 India Dealer Satisfaction with Automotive Manufacturers Index (DSWAMI) Study,SM released today.
Canadian Auto Dealers Seek More ‘Consultative’ Relationship with Financing Companies To Navigate Potential Economic Headwinds, J.D. Power Study Says
New-vehicle dealers in Canada are reporting record sales but are trying to increase profitability while facing some economic headwinds. Now more than ever they want their auto finance providers to be a business partner rather than just a lender, according to the J.D. Power 2016 Canadian Dealer Financing Satisfaction Study,SM released today.