beyond measure

Knowledge that enlightens, enables, and empowers everyone
in the commerce ecosystem – customers, companies, and brands alike.

Knowledge that enlightens, enables, and empowers everyone in the commerce ecosystem – customers, companies, and brands alike.

Recent Highlights

Automotive

Record Numbers of Software Complaints and Recalls Threaten Trust In Automotive Technology, says J.D. Power's SafetyIQ program

“Consumer complaints are the canaries in the coalmine for automobile manufacturers when it comes to anticipating future recalls and longer-term customer satisfaction"

Utilities & Infrastructure

Robust Water Infrastructure Is Essential to Customer Satisfaction; Water Quality and Reliability Are Critical, new J.D. Power Water study finds

"It is imperative that water utilities also focus on understanding their customers, who can often be their most effective advocates when it comes to building up support for necessary improvements"

Automotive

Increasing New-Vehicle Sales in Mexico Create Opportunities and Challenges for Automakers and Dealers

Lower unemployment, rising wages, and credit availability are contributing to growing new-vehicle retail sales in Mexico

Industries We Inform

The key indicators, drivers, and comparisons of how companies perform relative to their competitors. Only J.D. Power delivers the actionable insights across industries that help businesses improve quality, engagement, and growth.

EXPLORE BENCHMARKS

Integrating the voice of the consumer, your vision plus our industry-specific expertise, we create customized solutions that drive a better customer experience – and better business results.

EXPLORE SOLUTIONS

travel

Consumers have never had such choice. See where they're going, who with, and why via J.D. Power's in-depth travel and hospitality benchmarking data. It's the quickest way to enhancing customer satisfaction, and increasing greater loyalty and profitability.

EXPLORE BENCHMARKS

Consumers have never had such choice. See where they're going, who with, and why via J.D. Power's in-depth travel and hospitality benchmarking data. It's the quickest way to enhancing customer satisfaction, and increasing greater loyalty and profitability.

EXPLORE SOLUTIONS

Companies We Illuminate

Understanding the science of customer satisfaction is key to brand-building value. J.D. Power’s insights help clients measure, refine, and improve brand performance to exceed customer expectations and accelerate growth.

News

Discover the very latest reports, bulletins, information, developments, and findings from J.D. Power. Here, you’ll find all our up-to-the-minute press releases, studies, conferences, and events.

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