beyond measure

Knowledge that enlightens, enables, and empowers everyone
in the commerce ecosystem – customers, companies, and brands alike.

Knowledge that enlightens, enables, and empowers everyone in the commerce ecosystem – customers, companies, and brands alike.

Recent Highlights

Automotive

U.S. New-Vehicle Quality Makes Largest Improvement in 7 Years, with Kia Ranking Highest

For the first time since 2006, non-premium brands have fewer problems than premium brands

Customer Experience Management

Industry Benchmarks + Innovative Software Platform + Industry Expertise & Advice

One simple equation for customer experience management, based on nearly 50 years of customer satisfaction research. Explore how each component impacts loyalty and retention.

Insurance

Large U.S. Auto Insurers Drag Industrywide Customer Satisfaction Down Due to Price Perception

Decline in satisfaction is driving overall industry satisfaction downward as customers react negatively to the perception of price increases

Industries We Inform

The key indicators, drivers, and comparisons of how companies perform relative to their competitors. Only J.D. Power delivers the actionable insights across industries that help businesses improve quality, engagement, and growth.

EXPLORE BENCHMARKS

Integrating the voice of the consumer, your vision plus our industry-specific expertise, we create customized solutions that drive a better customer experience – and better business results.

EXPLORE SOLUTIONS

travel

Consumers have never had such choice. See where they're going, who with, and why via J.D. Power's in-depth travel and hospitality benchmarking data. It's the quickest way to enhancing customer satisfaction, and increasing greater loyalty and profitability.

EXPLORE BENCHMARKS

Consumers have never had such choice. See where they're going, who with, and why via J.D. Power's in-depth travel and hospitality benchmarking data. It's the quickest way to enhancing customer satisfaction, and increasing greater loyalty and profitability.

EXPLORE SOLUTIONS

Companies We Illuminate

Understanding the science of customer satisfaction is key to brand-building value. J.D. Power’s insights help clients measure, refine, and improve brand performance to exceed customer expectations and accelerate growth.

News

Discover the very latest reports, bulletins, information, developments, and findings from J.D. Power. Here, you’ll find all our up-to-the-minute press releases, studies, conferences, and events.

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