J.D. Power Highlights
Automotive Service Quality Rises Along with Overall Customer Satisfaction
"Proactive communication with the customer, especially while the car is being serviced, is one element that has a direct influence on loyalty"
Mobility Disruptors: Are Customers Over the Moon with Tesla Software Updates
Continuous improvement updates can provide owners with almost a new vehicle experience
Industries We Serve
J.D. Power’s independent industry benchmark studies, innovative data & analytics products, and customized advisory services provide insights and help companies improve quality, engagement, and business performance
Companies We Help
Our clients understand the brand-building value of customer satisfaction. We help them measure, understand, and improve brand performance to exceed customer expectations and drive business results.
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