Hotel Guest Satisfaction Plateaus as “Perks” Become Standard Expectations
As perks become standard, customers are quick to ask, "What have you done for me lately?"
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J.D. Power’s independent industry benchmark studies, innovative data & analytics products, and customized advisory services provide insights and help companies improve quality, engagement, and business performance
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Our clients understand the brand-building value of customer satisfaction. We help them measure, understand, and improve brand performance to exceed customer expectations and drive business results.
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